If you ever you need reassurance about the quality of the staircases we pride ourselves on, why not pop into Smart Furnishings in Stockton Heath, Warrington to find out how pleased they are with their Abbott-Wade installations?
Staircase Stories: Mr Wagstaff
“We are extremely pleased!”
Our nationwide service takes us all around the country and on this occasion, it was to Colchester in Essex. Colchester is reported to be the oldest town in Britain and, while Mr Wagstaff’s staircase wasn’t quite as old, it was in need of the Abbott-Wade touch, and nobody was left disappointed.
Why choose a family business?
Here at Abbott-Wade, we are proud to be a family run business and we like to deal with other family-run businesses where we can. Why? Because we know first hand of the benefits of being a family-run business. We understand that everybody takes accountability and has to pull their weight; there are no personal agendas and everybody looks after each other. When it’s in everybody’s best interest to ensure that every job is done well; where they all have a responsibility to each other to ensure that standards are maintained and the reputation of the company is upheld; you know that you are going to receive the best possible outcome! These things can only happen when you have a team comprised of more than just ‘employees’.
Staircase Stories: Mr & Mrs Wheeler
This staircase in Surrey required a high level of expertise which is is difficult to find.
“Two other national companies came round, took measurements and decided that there were complexities that made it impossible to do what we wanted.”
Luckily Abbott-Wade were on hand to provide the specially stained continuous handrail and feature step required to bring this staircase in Leatherhead inline with the vision of Mr Wheeler.
We’ve Nothing To Hide
You know all those carefully photoshopped images you see all over the internet and in glossy magazines? You won’t find any here, that’s part of our honest approach to staircases and to our customers. If you’re going to be spending your hard earned money on a new staircase – you’ll want to know exactly what you’re getting. It’s only fair, that’s why we have nothing to hide. Our Terms & Conditions are printed on the reverse of our Sales Agreement which is given to all customers when our designers visit. Unlike many Terms & Conditions they aren’t full of technical jargon to try and catch you out. Their purpose is to be informative so you know exactly what to expect and the specifications we work to. We also email a link to the latest version of our Terms & Conditions on our website and our Frequently Asked Questions page which prepares our customers for what they should expect during an installation. There is also more important information for customers purchasing New Flights. What’s more, there aren’t many companies we know of who will be honest and transparent enough to publish this information on their news page for any prospective customer to read. That’s because we want our customers to make an informed decision.
Why choose bespoke?
We’ve all been there. Lost in a well known furniture store never knowing whether we’ll find our way out again, passing row after row of mass produced goods with something for everyone. This is of course perfectly acceptable for many of us, as the old saying goes: ‘We’re all unique…just like everybody else.’
New Premises 2014
At Abbott-Wade we’re always looking to the future, investing in our staff and by identifying how we can improve the service we provide. With this in mind, our new office near Warrington is now up and running, helping to equip us more efficiently to serve our customers up and down the country.
